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Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering and Payment
Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery: We do NOT keep stock we manufacture to order. Turnaround time from date of payment to date of dispatch is typically 2 to 4 weeks. Please see the individual courier details during checkout for information regarding delivery time-tables to your country. We will send a dispatch notification when the goods have been sent.
Privacy & Security: We take your privacy VERY seriously. Your email address will never be sold or utilised in any other way other than to contact you in connection with an ongoing order(s), or to provide information regarding special offers and product innovation. The MAGENTO platform upon which this store is built is VERY secure. The http:// will change to https:// (secure socket layer) during checkout for your complete protection.
Returns & Replacements: All ROQSOLID products carry our 30-day money-back guarantee.
Ordering and Payment: Orders received through this website will only be put into our manufacturing schedule once payment has been received and (in the case of cheques), clearance has been confirmed by our bank. If you decide to make use of our bank transfer method of payment please advise when the transfer has been done so we can check our bank account from time to time.
Pricing & Promotions: From time to time we run special offers which we will make you aware of. We reserve the right to change prices from time to time as material and transportation costs fluctuate.
Viewing Orders: To view orders you will need to log into your account. If you haven't registered an account with us, this will not apply.
Updating Account Information: To update account information should something such as a street address or email address change, please log into your account. If you haven't registered an account with us, this will not apply.